The Opportunity
Join our team as a HR Services and Transitions Counselor, playing a pivotal role in delivering exceptional service and primary customer care to our community members and applicants. Your responsibilities will encompass various facets, including onboarding, life/career transitions, separation, and connection to our active and retiree programs and benefit plans.
Key Responsibilities:
- Customer-Centric Support: Provide primary customer care to all Cornell community members and applicants, addressing inquiries and concerns related to onboarding, career changes, separation, and retirement.
- Problem Resolution: Assess presented queries or issues, take ownership of their resolution, and manage them through completion. Collaborate with experts when necessary to ensure comprehensive and accurate information is available.
- Independent Judgment: Employ independent judgment to analyze case problems, ensure adherence to policies, guidelines, and protocols, and communicate decisions effectively to all involved parties.
- Risk Management: Ensure accuracy and precision in decisions and communications, as inaccuracies may impact personal income or University compliance.
- Process Improvement: Collaborate with colleagues to review existing processes, propose improvements, and contribute to discussions on system configuration for enhanced efficiency.
- Continuous Enhancement: Regularly communicate and coordinate with team members to assess, develop, and deliver timely, innovative, and high-quality services to clients.
This is a full-time, exempt (40 hours/week) Endowed position that is based in Ithaca, NY. This position follows a hybrid work arrangement that consists of rotating 1 week remote and 1 week on-campus. Typical work hours are 8am-4:30pm Monday through Friday. However, there may be occasional evening hours to meet department needs.
What We Need
We are looking for a team member who is customer service oriented, collaborative, and successful at multi-tasking. Additionally, you will:
- Hold a Bachelor’s degree with up to 2 years of experience in HR Operations or related field or equivalent combination of education and experience required.
- Have experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
- Work directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
- Be passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
- Cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
- Have a commitment to exceptional customer service and proven success in delivering outstanding service and ensuring information is clear and accurate.
- Demonstrate compassion while dealing with highly sensitive and sometimes emotional situations.
- Demonstrate success working collaboratively as well as independently; exercising outstanding judgment in all situations.
- Be a self-starter who has a desire to see things through.
- Display superb listening and communication (verbal and written) skills.
- Have excellent interpersonal skills to be able to work collaboratively in a busy office that is focused on customer service activity.
- Have experience working with confidential information.
- Be experienced working with spreadsheets, running reports, monitoring activities and following through.
If you possess these experiences and skills this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include:
- CEBS or other HR certification
- Notary Public or willing to become commissioned as a Notary
- Experience using Workday
A cover letter and resume are required for further consideration for this position.
Pay range: $62,035-$70,669
