HOTWOR Ithaca General Manager

HOTWORX, a leading fitness studio offering a revolutionary infrared workout experience, is seeking a motivated and dynamic General Manager for the future Ithaca, NY location to oversee daily operations and drive the success of our studio. As the GM, you will be responsible for managing all aspects of the facility, ensuring exceptional customer service, and creating a motivating and inclusive environment for our members and staff.

Responsibilities:

• Oversee the daily operations of the HOTWORX Ithaca studio, including meeting sales goals, scheduling, staff management, and ensuring smooth workflow.
• Ensure excellent customer service by maintaining a welcoming and positive atmosphere, addressing member inquiries and concerns, and resolving issues promptly and effectively.
• Develop and execute strategies to drive membership growth, including implementing sales and marketing initiatives, conducting community outreach, and fostering partnerships with local businesses.
• Recruit, train, and supervise a high-performing team of training sales associates
• Monitor and analyze studio performance, including revenue, attendance, and member retention, and implement strategies to achieve business goals and targets.
• Maintain a clean and safe facility by overseeing maintenance, cleanliness, and adherence to health and safety guidelines.
• Foster a positive and motivating culture within the studio, promoting teamwork, employee engagement, and professional development.
• Stay updated on industry trends and competition, and recommend innovative ideas and improvements to enhance the member experience and studio offerings.
• Prepare reports, budgets, and financial forecasts, and work closely with the ownership team to meet financial and member satisfaction metrics.
• Uphold and enforce company policies, procedures, and guidelines to ensure compliance and consistency across all operations.

Qualifications:

• Bachelor's degree in Business Administration, Sports Management, Marketing, or a related field (preferred).
• Proven experience in a managerial role, preferably in the fitness or wellness industry.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent customer service and interpersonal skills.
• Sales and marketing experience with a track record of driving revenue growth.
• Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities.
• Knowledge of fitness industry trends, best practices, and competition.
• Proficient in using computer software and social media.
• Passion for fitness, health, and wellness.

Additional Compensation:

• Monthly sales commission and bonuses
• Annual bonus based on studio performance
• Opportunity for equity stake after 2 years employment

To apply, qualified candidates please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the HOTWORX Ithaca GM role. We look forward to reviewing your application and potentially welcoming you to our team!