Name:
Customer Service Survival Kit: What to Say to Diffuse Worst Customer Situations
Date:
May 15, 2013
Time:
9:00 AM - 12:30 PM EDT
Website:
http://www.TC3.biz
Event Description:
- Banishing criticism – by “leaning into” it with gusto
- Getting people on board with your schedules, your prices, and your boundaries
- Keeping arrogant, entitled customers from intimidating you
- Avoiding “trigger phrases”
-
Grounding angry outbursts with the skill of a bomb squad
