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Customer Experience Lead

We're hiring a Customer Experience Lead to own the customer service experience at Seen. You'll be the first point of contact for every customer inquiry — by phone, email, and direct message — while also building the tools, workflows, and processes that allow our customer experience to scale without losing the personal touch. Beyond customer service, this role owns our internal operations stack and our affiliate program. You'll be the person who keeps the systems behind the scenes running smoothly and who